FAQ
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We may have the question already answered below, but if we don’t, please ask away! We are happy to help.
Baby Wheels Orlando has always been committed to providing you with safe, clean strollers and has implemented additional cleaning procedures in line with CDC regulations and standard commercial cleaning protocols.
All of our strollers including accessories are cleaned after each rental. Where possible the parent console, seat fabric and canopies are removed and laundered in the washing machine using a hypo-allergenic detergent. Frames, handlebars and wheels are cleaned and wiped with a disinfectant. Cooler bags and rain covers are steam cleaned. Snack trays are hand washed with detergent and disinfected.
For those strollers where the seat fabric is unable to be removed – these are hand washed, rinsed and left to air dry.
Our strollers are priced per night, when you book you simply enter the dates you need the stroller for and our booking platform will do the rest for you. Simply let us know the day and time you are checking in or need the stroller for and it will be delivered to the bell desk prior to your arrival. You simply return the stroller to the bell desk by 1pm on your last rental day.
If you are using our concierge meet and greet at Disney or selected Universal resorts, simply enter the required time you’d like meet at the resort. But don’t worry – the booking form has tons of prompts to hep you!
Yes we do! Most strollers will be delivered direct to the front porch of your vacation home. Some communities prefer us to deliver to their check in desks, but we will let you know if that applies to your community.
For guests staying at a Disney Resort
Disney will not hold any rental items for guests staying at their resorts. We offer a concierge meet and greet delivery and pick up service for you. Make sure you select your desired delivery and pick ups times on the booking form. The driver will text/call you as he arrives at your resort and let you know where to meet them. The whole process takes just a few minutes!
For guests staying at Universal’s Hard Rock or Shades of Green Resorts
These hotels prefer guests to receive their strollers in person. As above, we will meet you at a specified time and the driver will call or text you to let you know he has arrived and where to meet him. For pick up simply return the stroller to the bell desk.
For guests staying at all other hotels, resorts or vacation homes
Your stroller will be delivered to the bell desk or your front porch prior to your designated check-in time. Please return it back there by 1pm on your last rental day.
You DO NOT need to be present to take delivery, simply ask the bell staff as you check-in for it. Most resorts prefer you to keep possession of any items so please do not store the stroller overnight in their luggage rooms.
Yes of course, thats not a problem. The booking form has separate fields for delivery and pick up so simply put the different locations for each.
No problem! If you change your pick up location during your stay just text, email, or give us a call 1-800-510-2480 and let us know.
The theme parks are big and we mean BIG! Even if your children don’t normally use a stroller at home they will love being able to take a rest now and again. It’s also a great and super comfortable way for the kids to watch the fireworks and parades!
While each of the parks have their own strollers to rent – they are hard rigid plastic and in the Florida heat can also be very hot for the kiddos, making it extremely uncomfortable for them. Our strollers are all full size, have padded seats, can recline and have large UPV standard canopies – helping to make your vacation fun and stress-free!
It’s usually not a problem and we’ll try our best to accommodate you. Contact us as soon as you can so we can check availability to address your needs.
You can cancel your order anytime up to 48 hours before your rental date to get a full refund. If you cancel between 48-24 hours before your start date there is a $25 cancellation fee. If you cancel on the day of your delivery, we will be unable to provide a refund.
Contact us by email or phone for any cancellations.
We deliver to most Orlando attraction area hotels, resorts and vacation homes, including Davenport and Kissimmee. If you aren’t sure that you are within our area just drop us an email and we can check for you.
If you are staying at Legoland Resort, Haines City area or any of the airport area hotels – there is an additional $25 delivery fee.
The following locations will not hold any rental items for guests, therefore we would have to meet in person for delivery and pick-up:
B Resort at Disney Springs
Westgate Lakes and Spa on Turkey Lake Rd
Our stroller is in your care for the duration of your rental and you are responsible for returning it in good condition, with its accessories at the agreed time. We highly encourage you to read our rental agreement to help you understand expectations before committing to a stroller rental.
If the stroller is returned broken or missing any parts or accessories or if it is stolen, you will be responsible for the replacement cost. We always recommend adding the optional insurance which will cover theft or damage by no fault of the customer.